General Terms
1. What’s Included
Each package builds on the previous tier. The table below shows exactly what is covered.
| Feature | ★ BASIC | ★★ MEDIUM | ★★★ PREMIUM |
|---|---|---|---|
| Third Party Liability (TPL) | ✔ | ✔ | ✔ |
| Personal Accident Insurance (PAI) | ✘ | ✔ | ✔ |
| Roadside Assistance 24/7 | ✔ | ✔ | ✔ |
| Unlimited Mileage | ✔ | ✔ | ✔ |
| Towing, Breakdown & Admin Costs | ✘ | ✔ | ✔ |
| Collision Damage Waiver (CDW) | ✘ | ✔ | ✔ |
| Super CDW — Zero Excess | ✘ | ✘ | ✔ |
| Theft & Fire Coverage (THW) | ✘ | ✘ | ✔ |
| Additional Driver | ✘ | ✘ | ✔ |
| Credit Card Deposit Required | Yes | Yes | No |
All packages include unlimited mileage, TPL, and 24/7 roadside assistance as standard. PAI is included in Medium and Premium packages only. Differences begin at the CDW and excess level.
Personal Accident Insurance covers the renter only when the accident is not their fault.
2. Driver’s Age
The following age rules apply equally across all three packages.
- Minimum age: 21 years.
- Maximum age: 85 years.
- Young Driver Surcharge (ages 21–23): EUR 11 per day.
- Senior Driver Surcharge (ages 75–85): EUR 11 per day.
3. Driver’s License
The following requirements apply equally across all three packages and to all listed drivers.
- A valid driving license held for at least 1 years with no major endorsements is required.
- A valid ID card or passport must be presented at pickup.
- If the license consists of multiple parts, all parts must be shown.
- EU license holders may drive on their domestic license — no International Driving Permit (IDP) required.
- Non-EU license holders must present an IDP together with their original domestic license.
It is solely the renter’s responsibility to carry correct and valid documentation. Missing or invalid documents will result in the rental being declined with no refund due.
Reservations cannot be honoured without the required documents, and the rental will be recorded as a no-show in such cases.
4. Insurance Coverage
Coverage differs significantly between packages. Read your package carefully.
★ BASIC — With Excess
Included:
- Third Party Liability Insurance (TPL) — covers material damage and bodily injury to third parties.
Not included:
- CDW is not included in this package. Should vehicle damage occur, the renter’s financial responsibility extends up to the vehicle value.
- THW is not included in this package. Should theft or fire occur, the renter’s financial responsibility extends up to the vehicle value.
- Excess is charged per incident.
Optional upgrade available at the rental desk:
- Super CDW — reduces the CDW excess to zero. Tyres, glass, and accessories may not be covered. Confirm at desk.
★★ MEDIUM — CDW Included
Included:
- TPL and PAI (same as Basic).
- Collision Damage Waiver (CDW) — limits the renter’s financial responsibility for vehicle damage to the applicable excess amount(880-2000).
- Towing, breakdown, and administrative costs are covered.
Not included:
- THW is not included in this package. Should theft or fire occur, the renter’s financial responsibility is limited to the applicable excess (EUR 880–2,000).
- Super CDW (Zero Excess) is not included — excess still applies to CDW claims.
Optional upgrade available at the rental desk:
- Super CDW — reduces the CDW excess to zero. Tyres, glass, and accessories may not be covered. Confirm at desk.
★★★ PREMIUM — Zero Excess Full Cover
Included:
- TPL and PAI.
- CDW with Zero Excess — no financial liability for vehicle damage in covered incidents.
- Super CDW — zero excess, included as standard. No need to purchase at the desk.
- THW with Zero Excess — no financial liability for theft or fire in covered incidents.
- Towing, breakdown, and administrative costs are covered.
- One additional driver is included at no extra charge.
What CDW / Super CDW does NOT cover (all packages)
The following items are excluded from CDW and Super CDW under all packages:
- Tyres and wheels
- Windows, windscreen, and all glass
- Exterior mirrors
- Undercarriage
- Interior, roof, and engine
- Locks
- Lost or stolen keys
WUG insurance to cover windows, windscreen, undercarriage and glasses will be available at the rental desk.
Insurance coverage — including Super CDW — is void under all packages in the following circumstances:
- Driving under the influence of alcohol, drugs, or any substance that impairs ability.
- Participating in racing, drifting, timed events, or other high-risk driving activities.
- Using the vehicle for any commercial purpose, including taxi, delivery, courier, or ride-sharing services.
- Carrying more passengers or cargo than the vehicle is legally rated for.
- Driving in a manner that contravenes traffic laws, including excessive speed or unsafe manoeuvres.
- Driving on unpaved, off-road, or otherwise unsuitable surfaces.
- Transporting the vehicle on a ferry or vessel without prior written approval.
- Crossing international borders without prior written consent from Caravel.
In the event of any accident, damage, or theft, please obtain an official police report as soon as possible. Insurance claims cannot be processed without one.
If the vehicle is stolen and the keys cannot be returned, insurance coverage will not apply and the renter will be responsible for the full vehicle value.
Any departure from these conditions will result in insurance coverage no longer applying and may require the rental to be ended, with the renter responsible for all associated costs.
Package Upgrades at the Rental Desk
Customers wishing to upgrade their package at the rental desk are welcome to do so. Please note that the desk upgrade price is calculated based on the car group at the time of collection and may differ from the online price difference. Our team will advise the applicable fee at pickup. Please also note that departing from the conditions of your package will result in insurance coverage no longer applying.
5. Deposit
★ BASIC — Deposit Required
A credit card deposit is required at vehicle collection. The deposit amount is blocked (pre-authorised), not charged.
- Credit card only — no other payment method is accepted for the deposit.
- The card must be in the main renter’s name, issued by a bank.
- Please be aware that the deposit amount does not cap the renter’s maximum financial liability.
- The renter’s liability remains up to the full applicable excess, regardless of the deposit amount held.
- Any remaining balance above the deposit will be charged after damage assessment.
★★ MEDIUM — Deposit Required
Same deposit conditions as the Basic package apply.
- A credit card deposit is required at collection — blocked, not charged.
- The renter remains liable up to the applicable CDW excess even with a low deposit.
- Any balance above the deposit is charged after assessment.
★★★ PREMIUM — No Deposit Required
No credit card deposit is required when the Premium package is selected..
6. Fees & Penalties
The following fees apply equally across all three packages.
Damage Administration Fee
A fee of EUR 100.00 per rental is charged whenever the vehicle sustains damage or is stolen, regardless of the package selected. This fee applies even under the Premium (Zero Excess) package.
Please note that vehicle downtime during repairs is not covered by any insurance package. The renter is responsible for immobilisation costs for up to 20 days. Departing from the conditions of your package will result in insurance coverage no longer applying.
Odour & Cleanliness
- Strong odours (smoking, pets, etc.): EUR 150–300.
- Excessive dirt or stains: EUR 80–200.
- Special cleaning beyond standard: EUR 80–250, depending on condition and vehicle downtime.
Keys
- Lost or damaged keys / key-cards: EUR 200 fixed charge.
- Replacement key delivery: cost of a private driver at normal taxi rates (charged at cost).
- Keys are not covered by any insurance package.
Traffic & Parking
- All parking charges, congestion fees, tolls, road taxes, and traffic fines incurred during the rental period remain the renter’s responsibility.
- Such charges are forwarded to the renter together with an administrative handling fee.
Optional Equipment
- If any rented optional equipment (such as child seats or GPS units) is lost, damaged, or stolen during the rental, a replacement charge will apply.
7. Roadside Assistance
24/7 roadside assistance is included in all three packages. Contact details and procedures are provided at the start of the rental.
- Coverage applies even for incidents caused by the customer, provided they occur on paved (asphalt) roads.
- Off-road / non-asphalt incidents are not covered. A surcharge of EUR 200–600 applies, depending on location.
- Lost keys: EUR 200 plus delivery cost of replacement key (private driver at taxi rates).
8. Fuel Policy
The vehicle must be returned with the same fuel level as at pickup — applies across all packages.
- Any missing fuel, plus a refuelling fee, will be charged at return.
- Unused fuel is non-refundable.
- Fuel charges are payable at the rental desk unless otherwise stated.
9. Mileage
Unlimited mileage is included in all three packages. There are no per-kilometre charges.
10. Cross Border & Ferry Travel
The following restrictions apply equally across all three packages.
- The vehicle must remain within Greece and may not cross international borders at any time during the rental.
- Travel to Greek islands is not permitted, including by ferry.
- The vehicle may not be transported on any ferry or vessel.
Departure from these conditions will result in insurance coverage no longer applying and may require the rental to be ended without refund.
11. One-Way Rentals
Available across all packages, subject to the following conditions.
- One-way returns are permitted only between Caravel-owned and operated stations.
- Must be requested and confirmed in advance.
- Subject to availability and a small additional fee.
12. Early Returns & Unused Days
No partial or full refunds will be given for:
- Early termination of the rental.
- Late collection.
- No-shows.
- Cancellations made after the rental start date.
- Any ancillary items or upgrades already purchased.
13. Payment Methods
All local payments are processed in EUR. Caravel and its broker partners accept no responsibility for refund discrepancies due to currency conversion.
- Accepted: Cash, MasterCard, and Visa (credit and debit cards).
- The card must be in the main renter’s name.
- A bank-issued credit card is required at collection. Cards from non-bank financial institutions are not accepted.
14. Delivery & Collection
Available on request across all packages, subject to availability. Charges apply per service (each delivery or collection is billed separately).
15. Out of Hours Service
Available on request only. The surcharge varies by package:
EUR 30 per service.
Please confirm availability and charges at the rental desk.